Below is our selling policy which lets you know our trading regions, delivery dates, postage and returns details.
We are a family run business and believe in old fashioned values of honesty and service to all our customers. Unfortunately by selling online we are exposing our small business to more unscrupulous characters who would take advantage of our values which forces us to become more formal and on the face of it less trusting. We will endeavour to deal with you as if you had visited our studio in real life, polite and friendly. We hope the following terms and conditions of trade do not put you off purchasing our unique products.
We trade with the following regions: European Economic Community and associated European States, North America, Australia, New Zealand and Japan via PayPal. However if you are happy to send cash via international banking transfers please email us first to arrange payment and confirm identity. We apologise to all potential customers outside of these areas but we have to have safeguards.
All orders will be completed as soon as possible. Once an order is received we will contact you via email giving an estimated completion date. Please remember all goods are handmade and during times of ‘high demand’ delays are possible although very rare.
All goods are sent via British Postal services (Post Office), recorded delivery but uninsured. Should you wish us to use a different carrier or include insurance please email us first to obtain prices. We package all items individually ourselves.
If you are unhappy with your order we would be very surprised and disappointed. However we would of course be happy to refund your money upon return of our goods. We cannot however refund the cost of return postage and proof of postage is not proof of receipt.
Thank you and we look forward to trading with you,
ACA Smith Leathercraft